FAQ
Hey there, fabulous shoppers! We're beyond excited to unveil our Exchange and Refund Policy, designed to keep your shopping experience as uplifting as a cheerleader's spirited performance! 🌟
Exchange Policy
Great news! You're in for a treat with our exchange policy. Whether you need a different size to perfect your look, we've got you covered! 🎀
Eligibility for Exchange: Get ready to strut your stuff! Exchanges are available for the same product and color in a different size. Keep your style game strong! 💃
Exchange Period: The clock is ticking, but don't fret! You've got a full 7 days from the date of delivery to initiate your exchange. Time to make those swaps! 🕒
Condition of Goods: Let's keep the cheer alive! Ensure your item is in tip-top shape, with tags intact and snug in its original packaging. It's all about that fresh-out-of-the-box feel! 🎁
Shipping and Delivery: It's all hands on deck! Please note that shipping and delivery costs for exchanges are the responsibility of our amazing buyers. Let's keep the cheer train rolling! 🚚
Process of Exchange:
- 📞 Reach out to our super-friendly customer service to kickstart your exchange journey via @Cheer.Cartel through Facebook, Instagram, or email cheercartel@gmail.com
- ✉️ Follow the provided instructions to return your product to us.
- 📦 Once we receive and inspect your returned item, your desired exchange will be on its way faster than you can shout "Go team!"
Refund Policy
Your happiness is our top priority, which is why we've got your back if your product arrives in anything less than perfect condition. Let's dive in! 🛡️
Eligibility for Refund: Fear not, dear shoppers! Refunds are here to save the day for products received in a less-than-perfect state. We've got your back! 🛍️
Reporting Damage: Quick on the draw! Report any damages within 48 hours of delivery, complete with photo evidence. We're here to help turn that frown upside down! 📸
Shipping and Delivery: When it comes to refunds, we're all about teamwork! Buyers are responsible for shipping and delivery costs to return damaged items. Let's get those refunds rolling! 🚀
Refund Process:
- 👷♀️ Our dedicated team will assess damages with the utmost care and attention.
- 📦 Once approved, follow our simple instructions to return the damaged item.
- 💸 After we receive and inspect it, we'll process your refund with a smile that's as bright as your spirit!
Refund Mode: Flexibility is our middle name! Refunds can be processed back to the original method of payment or tailored to your preferences. It's all about making you happy! 😊
General Terms
Let's wrap things up with some important tidbits to keep in mind:
- No Change of Mind Policy: While we love a good routine shake-up, we don't accept returns or exchanges due to a change of mind. Let's keep those pom-poms waving in excitement!
- Final Sale Items: Keep your eyes peeled! Items marked as 'Final Sale' are like treasure—once they're yours, they're yours to keep!
- 💌 Contact Information: Ready to chat or make a change? Drop us a line at cheercartel@gmail.com. We can't wait to make your shopping experience as extraordinary as you are!
There you have it, folks! Our Exchange and Refund Policy in all its cheer-filled glory. Let's make some shopping magic happen! 🌟